If, within 7 days of the date of receiving the goods ordered from the Cell City online store, the goods malfunction, it may be deemed as an Out of Box Failure. In such a case the client can take the device along with the original packaging and all accessories to any Cell City store or the Old Lobatse repair centre. A Cell City representative will evaluate the device. If it is in fact an OBF we will swop out the device for a new one.